My husband and I had just moved to Aiken, S.C. from Dover, Delaware. We needed our health insurance changed to meet our new needs asap. . Carla came highly recommended by our friends here in Aiken and we are so grateful we were able to get Carla as our agent! She made herself available to us at our convenience and travelled to our home and took much time to go over what our needs and expectations were , so we were understanding of what was the best plan available to us. There was later a technical error on Aetna’s part ( not Carla’s) . Carla was instrumental in getting this error fixed and was a wonderful spokesperson to represent me on multiple three-way calls. Carla speaks clearly and has command of the English language as well as the insurance industry. I was totally relieved Carla was able to point out Aetna’s own mistake to them, and we are thankful for her pleasant demeanor no matter how stressful the situation was at times. I give Carla a GOLD STAR for excellent service to her clients!! Thank you Carla.